Lloyd's Motorcycle Performance Center

Service you can depend on. Prices you can live with.

FAQ

General

Appointments

  1. How far are you booked out?

     During the spring and summer this can be as much as 2 weeks or more for some services.

    Tire changes, fork seals, chain/sprockets installs, oil changes etc all can be done typically within 24hours of when you call. And they all will be done on the appointment date and time. Sometimes you can ride in, wait and ride away-but most often you will ride in, find something to do elsewhere for a couple hours and come back and pick it up that same day.

    But tune up work and anything more involved, is generally going to be 48 hours or more.

     

    But yes, everything needs an appointment, nothing comes in without one, so DO NOT just show up and expect anything to be done or even to be able to leave the bike without setting up an appointment first..... even if some instances I can make an appointment for the same day. My space is limited, my time is valuable and I have tons of others bikes to work on as well.

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    Update for last week of April 2019 and first 2 weeks of May 2019..... All booked solid and nothing is coming in until after May 21st except  a handful of minor services like tire changes or oil/filter or some fork seals. All tune ups and engine work and electrical issues etc are getting appointment dates out past May 15th

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  2. Do I have to have an appointment?

    Yes. Appointments keep the bikes here for less time and allow me to better manage my time and space.

     Send an email, get a date and time set up and then show up on time with your clean bike.

  3. Why don't you answer your phone regularly or return calls

    Quite simply put. I am busy working on the motorcycles and the amount of calls I receive takes up too much of my day. So I want the first contact etc to be via email. You will get plenty of "talking to Lloyd" time when you drop off and when you pick up. I want you well informed of everything done- but there are so many tire kickers and price shoppers, then of course all the spammers....  I gave up on the phone all together sans the rarity I text or call you. The phone sits in the desk drawer with the ringer turned off 99% of every day

     Nearly every pricing question you could have is contained in these pages on this very website. If it is not, most likely I am not interested in doing it.

    I understand fully many people still want to pick up the phone and call. So for those who this is too inconvenient for, well My time is too valuable to me to spend it on the phone. Just like your time is valuable to you- you have to understand I can not and will not spend 4-6 hours everyday answering the phone.... At that rate I could never possibly get the work done. Which is not fair to those who have dropped off their bikes and are awaiting their return.

     Emails are replied to atleast twice per day, if you choose to leave a voicemail it won't be listened to and it won't be returned- I do not have time to listen to 43 messages that go from 2 minutes to 6 minutes each (actual amount a couple days ago was 43 messages totalling 189 minutes) If you decide to be one of the idgits that calls multiple times each day- you will never be coming here for any work ever.

    You either understand or you don't. The current customer base understands and in order to improve my return time on bikes I have to cut out a bunch of this wasted time on the phone and turn it into productive work time with wrenches on bikes!

    Please send an email and make everyones day a little easier !

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General

  1. How long will it take to get my bike back?

    Depends on what is needed to fix it.  The length of time it takes to get parts.  If there are any addtional problems found. 

    But typically, tire changes, fork seals, oil changes are all done within a few hours of drop off and whenever possible they will be done while you wait, although some of these can take a few hours to complete, so it is recommended to go find something else to do and come back. It is very rare to not get back your bike from tires or fork seals etc the same day or atleast within 24 hours of drop off, unless there is some parts issue.

     Tune up work generally happens in 72 hours for both the two basic tune ups~~ for starters it takes atleast 8 hours for the engine to cool down for the valve adjustment,  often takes a 72-96 hour turn around and on occassion can take longer if parts need to be ordered, or the bike has some specialty need. But most tune-up work sans the major service tune will be turned around within 72 hours of drop off. (The major service tune will be all of 5 days)

    Carburetor cleaning and a few other jobs typically are 3 days. As long as parts needs don't pose a problem. There are numerous "older" bikes that need full o-ring kits which can take a week to get here. 3 days would typically be the minimum amount of time on this, but occassionally a bike doesn't need more than what is on hand and may get done in a day.

     Some major work like engine rebuilds, transmission rebuilds, crash repair where the bike must be disassembled to figure out what parts need to be ordered, then an estimate, availability check-parts cleaned and stored in an organized fashion-then sit and wait for parts then reassemble.....These are rarely less than 1 week and more often than not are 10-14 days.

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